Family Satisfaction in Emergency Patient Services PSC SIGA 119 Kabupaten Mamuju

Abstract

Introduction: Emergency Service System PSC (Public Safety Center) ) SIGA 119 is a public service innovation that is widely used by the community to handle emergency cases in Kabupaten Mamuju. PSC It is hoped that it can provide fast and precise service and can provide evacuation services to patients or victims who can be heavy at any time in emergency conditions so that fast and precise treatment is needed. Objective: This study aims to assess the patient's family satisfaction with the service PSC (Public Safety Center) SIGA 119 Kabupaten Mamuju.  Method: This research is survey research and used a descriptive approach. The population in this study was the entire family of patients who received PSC (Public Safety Center) SIGA 119 kabupaten Mamuju for the period May-July 2021. The sampling technique is accidental sampling with 60 respondents, using a questionnaire. The data analysis technique used univariate analysis and calculation of satisfaction index refers to the Regulation of the Minister of Administrative Reform Bureaucratic Reform (Menpan-RB) which has been modified . Result: The results of this study indicate that overall the respondents were very satisfied with the emergency services received from PSC (Public Safety Center) SIGA 119. The results of the research show that there were 90.49% Satisfaction from the responsiveness dimension, 91.82% the assurance dimension, 92.41% the physical evidence, 91.54%  the empathy dimension and 91.31% the reliability dimension. Generally, the PSC (Public Safety Center) of SIGA 119 in Kabupaten Mamuju has an average satisfaction index of 3.66 (91.526%) with a very satisfied category. Conclusion: monitoring the evaluation of service quality needs to be carried out continuously and improvements to the components that are considered unsatisfactory